FAQ’s

Why do some natural candles turn yellow or brown over time?

Most candle makers/companies add stabilizers to their products which are designed to balance color and prevent the fading and yellowing of wax. We do not use ANY stabilizers or additives in our candles, so some fragrances that contain certain components (such as vanillin) may cause your candle to have a tint to it.

If your candle has a tint when you purchase it, or if it develops a tint over time, it’s completely natural and will not affect the scent/quality of your candle

Why is there space between the wax and the jar?

Also known as “wet spots”, these tiny air cavities that occur between the wax and the container are common and very natural. Coconut and soy waxes are more sensitive to temperature change, so a slight shrinking can occur when the temperature changes quickly. This can happen during the candle making process and/or even during shipping and storage. Again, this is totally natural and will not affect the quality of your candle.

Why is there moisture on top of my candle?

Natural waxes have a lower melting point than paraffin wax, and can sometimes release excess moisture that it cannot hold. This is known as “soy sweat”. You can wipe it off, or leave it. Either way it will not affect the quality of your candle.

Why is my candle only burning down the middle?

“Tunneling” is what happens when the wax does not melt all the way to the edge of the container, and therefore only burns down the middle. To prevent this, as long as the candlemaker properly wicked the candle, burn your candle for one hour per inch of the container’s diameter the first time you light it.

HLF 3oz Tins: 2″ (2 hour initial burn)

HLF 10oz & 16oz Jars: 4″ (4 hour initial burn)

Why does my candle have white residue/”frost” on it?

“Frosting” is another natural occurrence that can happen with natural waxes. This white residue, more common with soy wax will not affect the quality of your candle!

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